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Privacy Policy

PRIVACY & COOKIES POLICY

PRIVACY

About this Privacy Policy

This privacy policy refers to how Comicrazy Ltd protects and uses any information that you give us when you are using our website.

For all of our services, the data controller is Comicrazy Ltd.

Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy statement and we will only ask for it if we really need it.

Comicrazy Ltd may change the policy from time-to-time by updating this page. You should check this page from time-to-time to ensure that you are happy with any changes. This policy is effective from 21st March 2020.

How we will use your data and what data we need

We only collect and use your personal information to complete tasks on your behalf.
With this data we:

The information we collect:

If you enter a competition we check your response to the competition and if you win, we will contact you first to let you know you have won and how we can get your prize on its way to you. We process prizes the same way as orders and will require the same information we would for an order.

We would like to send you e-newsletters about the products we sell, services and sales but we will only do this if you are happy to receive these emails. You can let us know that you would like to receive emails from us in your account when you log onto the website.

If you wish to return an order, the minimal details we require is your name and order number. Why you are returning your order is always useful, but you do not have to disclose this information.

All the information you give to us is confidential and we will only use your information in the way we tell you in this policy. Only the relevant staff members will have access to certain details. For example, our warehouse team will not have access to your payment details, but customer service will have access so they can provide refunds. We do not store credit card/debit card information, so while refunds can be processed, we cannot take additional payment.

SECURITY

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online. We never have access to your full credit/debit card details and are not held in clear text.

Sometimes we need to investigate orders that do not automatically pass our payment providers fraud detection. This may mean your order will take additional time to complete as we will need to complete manual checks using the data you have provided for this and previous orders with us. For example, if your billing address is in the UK and your order is to be delivered to USA and our payment provider is not sure if you placed this order, we may need to get in contact with you or the payment provider may need more time to double check the legitimacy of the order.

CUSTOMER EXPERIENCE

Having an account with us enables you to purchase products from Comicrazy Ltd without having to fill in your personal information every time you shop online with us. If your account has been inactive for a long period of time, we reserve our right to deactivate your account.

We may contact you about the experience you have had whilst shopping with Comicrazy Ltd so that we can find out about what we are doing well and what we can do to improve.

We may respond to any experiences you have had when shopping with us. For instance, you may have asked us questions on our social networking sites or review websites and we may reply to you.

To improve the Comicrazy Ltd and to ensure that the content is secure, presented in the best manner for you and your computer, tablet or mobile device.

THIRD PARTIES

We will never sell or disclose your personal information to a third party, it will only be used for the purposes described in this policy.

To prevent fraud or other criminal activity and to make sure your information is correct and accurate, we may pass on the information we have about you to other companies specialising in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity.

We will make sure that your personal information is protected when it is sent outside of Comicrazy Ltd. We make sure our trusted service partners keep your personal information safe.

LINKS TO OTHER WEBSITES

Our website may contain links to and from third party websites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure that you read their privacy policies before you submit any information to these websites. We do not accept any responsibility for their policies.

NEED TO UPDATE YOUR DATA?

If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, address etc.) then please contact us so that we can correct it. Comicrazy Ltd is under a legal obligation to ensure that all the information we have about our customers is factually correct and kept up to date. To do this, please email, telephone or write to us. If you have a customer account on the Comicrazy Ltd website, you can change the details stored about you by logging into your account.

ACCESS TO YOUR INFORMATION

If you want to know what information Comicrazy Ltd holds about you, we will provide you with that information which may be subject to an admin fee. To obtain this information please email, telephone or write to us.

CHANGES TO THE PRIVACY POLICY

Comicrazy Ltd may, from time to time, review and update this privacy policy to take account of new laws and technology and changes to Comicrazy Ltd operations. Please visit this page periodically, to check for updates.

COOKIE POLICY

What are cookies?

It is a piece of data stored on your computer that acts as an identifier for when you visit the site again. A link is made between you and the information you have provided to the website through the cookie. By using our website you are agreeing that we can use cookies in accordance with this policy.

How do we use cookies?

We use cookies to distinguish you from other users of our website and to provide a browsing experience that is unique to you. Cookies are used by us so that our website can remember what you have done whilst browsing, for instance, your log-in details, how far you have progressed with an order and what is in your shopping cart.

What type of cookies do we use?

Cookies can be in the form of session cookies or persistent cookies. Session cookies are deleted from your computer or device when you close your web-browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.

We use the following cookies:

Analytical/performance cookies – These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.

Customer preference cookies – when you are browsing or shopping on Comicrazy Ltd, these cookies will remember your preferences, improving your shopping experience with us.

Functionality cookies – These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, such as greeting you by name and remembering your preferences.

How do you block cookies?

Most browsers allow you to refuse cookies. You may block our cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

Updating the Cookie Policy

We may update this policy from time to time. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.

How to contact us

If you have any questions regarding this privacy policy or the personal information we have about you, please contact:

Address: Comicrazy Cafe, 45 Old Sneddon Street, Paisley, PA3 2AN, Scotland, UK

Telephone: 0141 237 9180

Email: shop@comicrazy.co.uk

Company Name – Comicrazy Ltd
Organisation Number – SC497896
Company Registered address – 7F Ferguson Street, Johnstone, PA5 8SY